Chief of everything — The Daly Creative

Freelance studio focused on helping Perth businesses grow smarter through web development, digital marketing and AI-informed strategy.

• Design and build responsive websites and landing pages for local businesses.
• Develop content and brand assets aligned with client goals and audiences.
• Advise on data-informed marketing and practical AI use in small business workflows.

Technology administrator — Department of Transport, Western Australia

Supported People and Culture technology systems, including payroll and online training platforms, with a focus on process improvement and automation.

• Streamlined online training update processes, reducing processing time by approximately 20 percent.
• Implemented automated email notifications for staff bank detail changes, reducing manual intervention and enquiries to Employee Services.
• Acted as second-in-charge in a six-person team, providing technical guidance and maintaining relationships with executive stakeholders and service areas.

Court technology and resource officer — Supreme Court of Western Australia

Delivered and supported technology that underpins the operations of the Supreme Court, balancing innovation with the expectations of the judicial environment.

• Led the development and launch of the Court’s intranet, improving internal communication and access to resources.
• Modernised courtroom booking with an integrated digital calendar system that replaced manual processes.
• Coordinated responses to critical technology incidents, maintaining transparency and continuity of proceedings.

Court support officer — District Court of Western Australia

Managed civil subpoena processing and storage, providing client-facing support while maintaining high standards of confidentiality and accuracy.

• Streamlined handling and security of civil subpoenas to reinforce procedural integrity.
• Identified and implemented workflow improvements in a sensitive and highly trusted environment.

Resident support officer / team leader — COVID-19 Quarantine Victoria

Led a large team of resident support officers in hotel quarantine, ensuring safe and consistent operations during the pandemic.

• Provided calm leadership, rostering and resource management under constant change.
• Supported staff wellbeing while maintaining operational standards and compliance.

Digital solutions specialist — White Pages Australia

• Exceeded sales and customer satisfaction targets while improving call centre efficiency and digital product adoption.

Flight attendant (cabin crew) — Jetstar Airways

• Provided high-quality service and safety in a fast-paced, highly regulated environment.
• Built resilience and people skills that underpin my current work in technology and projects.